Shopping guide

Returns, Defective Items, and Cancellations

Basically, we do not accept returns unless the product is defective.

 

About delivery

We will ship your order by Yuh-Pack within 5 days of receiving your request for delivery.
A delivery fee of 990 yen will be charged. (1,700 yen for Hokkaido and remote islands)

 

Terms of Use

These terms and conditions of use (hereinafter referred to as “Terms and Conditions”) This Terms and Conditions of Use (hereinafter referred to as the “Terms and Conditions”) applies to the online shop provided by D.K.I. Co. (hereinafter referred to as “D.K.I.”) provides online store (hereinafter referred to as “Service”) on this website. The following terms and conditions govern the use of the online shop (the “Service”) provided by D.K.I. Inc. Registered users (hereinafter referred to as “Users”) are requested to follow these Terms of Use and to register with the Company. (“the Company”), you are requested to use the Service in accordance with these Terms of Use.

1 , Application

 1)These Terms of Use shall apply to all relationships related to the use of the Service between the user and the Company.
 2)In addition to the Terms of Use, the Company may establish various rules and regulations regarding the use of the Service (hereinafter referred to as “Individual Regulations”). These individual regulations may be referred to as “individual regulations” or “individual rules. Regardless of the name by which these Individual Regulations are called, they shall constitute a part of this Agreement.
 3)In the event of any inconsistency between the provisions of the Terms and Conditions and the Individual Regulations set forth in the preceding paragraph, the provisions of the Individual Regulations shall prevail unless otherwise specifically provided for in the Individual Regulations.

2,  Registration for Use

 1)Registration for use of the Service shall be completed when a prospective registrant agrees to the Terms of Use and applies for registration for use of the Service in a manner determined by the Company, and when the Company notifies the prospective registrant of its approval of such application.
 2)If the Company determines that the applicant has any of the following reasons, the Company may not approve the application for registration, and shall not be obligated to disclose the reasons for such denial.
  1.The applicant has provided false information when applying for registration.
  2.If the application is from a person who has violated these Terms of Use
  3.In any other cases in which the Company deems the registration of use to be inappropriate.

3, Management of User ID and Password

 1)Users shall manage their user IDs and passwords for the Service at their own responsibility.
  2)User shall not, under any circumstances, transfer or lend User ID and password to any third party, or share them with any third party. When a user logs in with a user ID and password combination that matches the registered information, the Company shall consider the use of the Service to be by the user who has registered that user ID.
 3)The Company shall not be liable for any damage caused by the use of a user ID and password by a third party, except in the case of willful misconduct or gross negligence on the part of the Company.

4, Sales Contract

 1)A purchase agreement for the Service shall be formed when a user makes a purchase application to the Company and the Company notifies the user that it has accepted the application. Ownership of the product shall be transferred to the user when the Company delivers the product to the delivery company.
 2)In the event that any of the following events occurs, we may terminate the purchase agreement without prior notice to the user.
  1.If the user violates these Terms and Conditions
  2.If the delivery of goods is not completed due to an unknown delivery address or prolonged absence of the user
  3.In any other cases where the Company deems that the relationship of trust between the Company and the user has been damaged.
 3)The method of payment, delivery, cancellation of purchase orders, return of products, and other matters related to the Service shall be determined separately by the Company.

5, Intellectual Property Rights

The copyrights or other intellectual property rights to product photos and other content provided by the Service (hereinafter referred to as “Content”) belong to the Company, Content providers, and other legitimate right holders, and the User may not reproduce, reprint, modify, or make any other secondary use of the Content without permission.

6, Prohibited Matters

In using the Service, the User shall not engage in any of the following acts

  1.Acts that violate laws and ordinances or public order and morals
  2.Actions related to criminal acts
  3.Acts that infringe on copyrights, trademarks, or other intellectual property rights contained in the Service
  4.Acts that destroy or interfere with the functioning of the Company's servers or network
  5.Commercial use of information obtained through this service
  6.Acts that may interfere with the operation of our services
  7.Acts of gaining or attempting to gain unauthorized access.
  8.Act to collect or accumulate personal information about other users
  9.Act to impersonate other users.
  10.Actions that directly or indirectly provide benefits to antisocial forces in relation to our services.
  11.Other acts that we deem inappropriate.

7, Suspension of Provision of the Service, etc.

 1)In the event that any of the following events occur, MTI may suspend or discontinue providing all or part of the Service without prior notice to the user.
  1.When performing maintenance inspections or updating of computer systems related to the Service
  2.When the provision of the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power outage, or natural disasters
  3.When computers or communication lines, etc. are shut down due to an accident; or
  4.In any other cases in which the Company deems it difficult to provide the Service.
 2)The Company shall not be liable for any disadvantage or damage incurred by the user or a third party due to the suspension or interruption of the provision of the Service, regardless of the reason.

8, Restriction of Use and Termination of Registration

 1)In any of the following cases, the Company may, without prior notice, restrict a user's use of all or part of the Service, or terminate the user's registration as a user.
  1.In the event that a user violates any of the provisions of these Terms of Use.
  2.When it is found that there is a false fact in the registration information
  3.In the event that the credit card submitted by the user as a means of payment is suspended.
  4.In the event of default in payment of fees and other obligations.
  5.When there is no response to communications from the Company for a certain period of time
  6.In the event that the user has not used the Service for a certain period of time since the last use of the Service
  7.In any other cases where the Company deems the use of the Service to be inappropriate.
 2)The Company shall not be liable for any damages incurred by the user as a result of actions taken by the Company in accordance with this Article.

9, Withdrawal from Membership

User may withdraw from the Service by following the prescribed withdrawal procedure.

10, Disclaimer of Warranty and Disclaimer of Liability

 1)The Company does not warrant that the Service is free from defects in fact or law (including, but not limited to, defects in safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security, etc., errors or bugs, or infringement of rights). We do not guarantee that the Service will be free from defects (including, but not limited to, errors, bugs, infringements of rights, etc.).
 2)We shall not be liable for any damages incurred by the user as a result of this service. However, in the event that any contract between the Company and the User (including this Agreement) regarding the Service is not in compliance with the Consumer Contract Act, the Company shall not be liable to the User for any damages incurred by the User. However, this disclaimer does not apply if the contract between the Company and the user regarding the Service (including this Agreement) is a consumer contract as defined in the Consumer Contract Act, but even in such a case, the Company shall not be liable for default or tort due to the negligence (excluding gross negligence) of the Company. However, even in such a case, the Company shall not be liable for any damage arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of damage) among damages caused to the User due to default or tort caused by the negligence (excluding gross negligence) of the Company. We shall not be liable for any damages arising out of special circumstances (including cases in which we or the user foresaw or could have foreseen the occurrence of damages).
 3)The Company shall not be liable for any transaction, communication, or dispute between a User and another User or a third party in connection with the Service.

11, Change of Service Contents, etc.

The Company may change the contents of the Service or discontinue providing the Service without notice to the User, and shall not be liable for any damages incurred by the User as a result thereof.

12, Modification of Terms of Use

The Company may change the Terms of Service at any time without notice to the User, if the Company deems it necessary. In the event that a user starts using the Service after a modification of the Terms of Use, such user shall be deemed to have agreed to the modified Terms of Use.

13, Handling of Personal Information

The Company shall appropriately handle personal information obtained through the use of the Service in accordance with the Company's “Privacy Policy.

14, Notification or Communication

Notification or communication between a user and SBM shall be made in a manner determined by SBM. Unless a user notifies us of a change in his/her contact information in accordance with a method determined separately by us, we will assume that the currently registered contact information is valid and send notices or communications to that information, which will be deemed to have reached the user at the time they are sent.

15, Prohibition of Assignment of Rights and Obligations

The User may not assign his/her position under the Service Agreement or rights or obligations under the Service Agreement to a third party or offer them as collateral without prior written consent of the Company.

16, Governing Law and Jurisdiction

 1)The Terms of Use shall be governed by and construed in accordance with the laws of Japan. The United Nations   2)Convention on Contracts for the International Sale of Goods shall not apply to the Service.
In the event of any dispute regarding the Service